From Conflict to Confidence: Informing and Engaging Families During a Crisis
LeadingAge Pennsylvania is happy to welcome LeadingAge MA provider members to register for this complimentary webinar.
Description:
In times of crisis, clear, compassionate communication with families is essential. However, it’s often one of the biggest challenges for leaders in aging services.
In this interactive session, we will provide proven strategies and practical tools to help teams confidently respond to family concerns during high-stress situations. Attendees will receive a workbook with customizable templates to help develop crisis-ready messaging, assess family communication needs, and implement proactive planning across care settings. Walk away with a ready-to-use framework to reduce confusion, strengthen trust, and maintain calm when it matters most.
Target Audience:
Administrators, EDs, DONs and department heads, admissions, marketing, and front-line staff
Event Objectives:
- Assess the communication needs of families during crisis situations in senior care settings.
- Implement best practice strategies for engaging with anxious or concerned family members.
- Apply structured communication templates to deliver consistent and compassionate messaging during unpredictable events.
Melody Karick, Dementia Educator and Consultant
With roots in personal experience, Melody Karick, Dementia Educator and Consultant at Garden Spot Village, began a journey in dementia care when she became a care partner to her father, who was living with dementia. Karick has since achieved knowledge, practice, and understanding as well as a growing passion to see people living with dementia maintain normalcy, live each day with purpose and move the focus from disability to ability. Melody brings real-life experience, education and hands-on training to support individuals, families, businesses, organizations and healthcare facilities.
Eliza Brown, Activity Director
With stellar communication skills and a keen attention to detail, Eliza Brown, Activity Director at Meadow View Memory Care, excels in observation and has extensive knowledge of meeting the needs of the residents she serves. Brown’s problem-solving abilities ensure that no issue is too great to overcome. Keeping the resident at the center of every matter forms the basis of her person-centered approach to caring for memory care residents in a personal care environment.
- This program has been submitted but not yet approved for Continuing Education for 1.0 total participation hours by NAB/NCERS.
- To receive continuing education credit for LeadingAge PA-sponsored webinars, attendees must register under their name, participate through the link supplied after registering and complete the evaluation after the webinar.
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