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Leading With Confidence -- A Virtual Management Course
Friday, October 06, 2023, 9:00 AM - 11:00 AM EDT
Category: Events


6 Week Virtual Management Course

Investing in Managers Pays Dividends!  

This Class has Reached Capacity! 
please email us at [email protected] to be added to the waitlist
Click HERE to Register Now!

The main driver for employee retention is having a great boss. In fact, according to Gallup Management Research, 70% of an employee’s engagement is determined by their relationship with their direct supervisor.

Great managers produce higher employee engagement, productivity, retention, improved teamwork, and higher customer satisfaction.

Bad managers drive employees to quit.

When we train managers, everyone wins: our teams, residents/consumers and organizations!

Designed especially for managers working in aging services settings, Leading With Confidence offers clear, practical and engaging skill-building over 6 sessions. Click here to review all of the session information.

LeadingAge MA has 10 spots in this class that is limited in size to promote dialogue, shared learning and a collegial atmosphere built on trust. Students will engage in exercises and demonstrations designed to grow their skills and confidence as leaders.  All students will be welcomed, challenged and affirmed.

Each session includes professionally designed handouts and resource materials. After attending all sessions, graduates will receive a Certificate of Completion.

Who Should Attend

This course is ideal for new managers, managers who’ve never received formal management training, and experienced managers who want to refine their skills.

Webinar Schedule

Leading With Confidence is offered via Zoom beginning on Friday, October 6 and running every Friday through November 17, from 9:00am-11:00am ET. (EXCEPT Veterans' Day November 10)


Del Gilbert is the founder of Accelerating Excellence. With a background in healthcare, he speaks, trains, and consults on building high-performance in people and organizations. His dynamic communication style is clear, practical, and engaging. He delivers nearly 100 keynotes, workshops, and presentations annually.

Del holds a Bachelor of Arts in Psychology and a Master of Business Administration. He is a Certified Leadership Coach and a Certified Master Trainer.

Registration Information and Fees

$499 per LeadingAge Provider Member individual

Registration Cancellation Policy
LeadingAge Massachusetts must receive a written/email registration cancellation request by September 29, 2023 to guarantee a refund, minus a $15.00 non-refundable cancellation fee. Cancellations made after this date and non-attending registrants are responsible for the full registration fee. 

Friday, October 6, 2023

Employee Engagement

How to increase team member commitment and enthusiasm.

  • Leading by influence vs leading by authority
  • The difference between employee satisfaction and employee engagement
  • 7 no-cost, practical ways to increase employee engagement


  • Session Handout
  • Direct Report Check-In Form

 Friday, October 13, 2023

Employee Accountability

How to effectively address problem behaviors and attitudes.

  • The consequences of not addressing poor behaviors and attitudes
  • The D.I.R.E.C.T. Model of corrective feedback (includes case studies)
  • 7 principles for delivering effective corrective feedback
  • Session Handout
  • D-I-R-E-C-T Model Discussion Planner

Friday, October 20, 2023

Conflict Resolution

How to mediate conflicts and successfully work through differences.

  • Destructive and constructive behaviors in conflict
  • 5 levels of conflict and when to intervene
  • How to mediate a conflict between two employees or two teams
  • Session Handout 

Friday, October 27, 2023

Leading the Way to Service Excellence

How to provide every resident with an exceptional experience.

  • Creating high service standards
  • Elevating language; turning common phrases into winning words
  • The 3 keys to an exceptional customer experience
  • Session Handout and Slide Deck
  • 10 Best Practices in Service Excellence
  • Sample Service Excellence Guides

Friday, November 3, 2023

Emotional and Relational Intelligence

How to manage yourself and your relationships well.

  • 5 strategies to make your communication more effective
  • How to Build Rapport with Others
  • Adapting to Different Personal Styles
  • Session Handout and Slide Deck
  • 31 Ways to Be Exceptional: Creating A Winning Workplace

Friday, November 17, 2023

Personal Effectiveness for Leaders

Working on the right priorities, effectively handling interruptions, and delegation.

  • How to get clear on your highest priorities
  • A simple decision-making model to effectively handle incoming tasks and interruptions
  • The 5 levels of delegation and when to use them
  • Session Handout and Slide Deck
  • Win-the-Day Action Plan Form
  • 31 Ways to Turbo-Charge Your Productivity