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Leading With Confidence -- A Virtual Management Course
Thursday, January 27, 2022
Category: Events


8 Week Virtual Management Course

starting Thursday, January 13th 

Registration for this event is now full.

If you are still interested in attending, please email Lynn Monaghan at [email protected].

Investing in Managers Pays Dividends!  
The main driver for employee retention is having a great boss. In fact, according to Gallup Management Research, 70% of an employee’s engagement is determined by their relationship with their direct supervisor.

Great managers produce higher employee engagement, productivity, retention, improved teamwork, and higher customer satisfaction.

Bad managers drive employees to quit.

When we train managers, everyone wins: our teams, residents/consumers and organizations!

Designed especially for managers working in aging services settings, Leading With Confidence offers clear, practical and engaging skill-building over 8 sessions. Click here to review all of the session information.

Enrollment is limited to just 25 students per class to promote dialogue, shared learning and a collegial atmosphere built on trust. Students will engage in exercises and demonstrations designed to grow their skills and confidence as leaders.  All students will be welcomed, challenged and affirmed.

Each session includes professionally designed handouts and resource materials. After attending all sessions, graduates will receive a Certificate of Completion.

Who Should Attend

This course is ideal for new managers, managers who’ve never received formal management training, and experienced managers who want to refine their skills.

Webinar Schedule

Leading With Confidence is offered via Zoom beginning on Thursday, January 13th and running every Thursday through March 3rd, plus an optional bonus session on March 10th. Two courses will run simultaneously: Sign up for either the Morning Cohort, 9:30am-11:30am ET or the Afternoon Cohort, 1:30pm-3:30pm ET.


Del Gilbert is the founder of Accelerating Excellence. With a background in healthcare, he speaks, trains, and consults on building high-performance in people and organizations. His dynamic communication style is clear, practical, and engaging. He delivers nearly 100 keynotes, workshops, and presentations annually.

Del holds a Bachelor of Arts in Psychology and a Master of Business Administration. He is a Certified Leadership Coach and a Certified Master Trainer.

Registration Information and Fees

$499 per LeadingAge Provider Member individual

Thursday, January 13, 2022

Employee Engagement

How to increase team member commitment and enthusiasm.

  • Leading by influence vs leading by authority
  • The difference between employee satisfaction and employee engagement
  • 7 no-cost, practical ways to increase employee engagement


  • Session Handout
  • Direct Report Check-In Form

 Thursday, January 20, 2022

Employee Accountability

How to effectively address problem behaviors and attitudes.

  • The consequences of not addressing poor behaviors and attitudes
  • The D.I.R.E.C.T. Model of corrective feedback (includes case studies)
  • 7 principles for delivering effective corrective feedback
  • Session Handout
  • D-I-R-E-C-T Model Discussion Planner

Thursday, January 27, 2022

Conflict Resolution

How to mediate conflicts and successfully work through differences.

  • Destructive and constructive behaviors in conflict
  • 5 levels of conflict and when to intervene
  • How to mediate a conflict between two employees or two teams
  • Session Handout 

Thursday, February 3, 2022

Interviewing, Selecting, and Onboarding

How to get the right people on the bus.

  • How to hire for competence, chemistry, and character
  • How to conduct a thorough, behavior-based interview
  • Best practices in employee orientation
  • Session Handout
  • 25 Great Interview Questions
  • Candidate Evaluation Form

Thursday, February 10, 2022

Building a Strong Team

How to get everyone pulling in the same direction.

  • 7 characteristics of a strong team
  • Practical ways to build trust within a team
  • How to make differences work for, not against, you
  • Session Handout
  • 10 Best Practices in Organizational Excellence

Thursday, February 17, 2022

Leading the Way to Service Excellence

How to provide every resident with an exceptional experience.

  • Creating high service standards
  • Elevating language; turning common phrases into winning words
  • The 3 keys to an exceptional customer experience
  • Session Handout
  • 10 Best Practices in Service Excellence
  • Sample Service Excellence Guide

Thursday, February 24, 2022

Peak Productivity for Leaders

Working on the right priorities, effectively handling interruptions, and delegation.

  • How to get clear on your highest priorities
  • A simple decision-making model to effectively handle incoming tasks and interruptions
  • The 5 levels of delegation and when to use them
  • Session Handout
  • Win-the-Day Action Plan Form

Thursday, March 3, 2022

Influential Leadership

Helping others succeed and leaving a legacy.

  • Emotional and relational intelligence
  • Building and protecting your personal brand
  • How to move from success to significance and leave a legacy
  • Session Handout


Thursday, March 10, 2022

Advanced Communication and Presentation Skills

How to be clear, confident, and compelling.

  • 5 strategies to make your communication more effective
  • How to listen effectively with the LISA model
  • Key elements to a great presentation
  • Session Handout