making difficult conversations effective through positive relationships

Presented by Cathie Brady and Barbara Frank

November 14, 2017, 9:30am - 12:30pm

Sponsored by CliftonLarsonAllen

Program Description

The best leaders welcome difficult conversations and use them productively. When leaders have a regular positive presence that staff, residents, and families can count on, they catch issues early and have the relationships needed to resolve them collaboratively. Regular rounding and having daily stand up together are two effective systems for providing this regular presence. This highly interactive session provides practical guidance for putting these systems in place.

The session also explores factors that impede people’s sense of safety to bring up difficult issues. Through exercises and reflection, participants will examine how their own make-up, socio-economic factors, and organizational practices affect how people engage. When leaders involve people and create safety for their contribution, they will be engaged. The session includes skills practice for engaging people that bring out divergent views and experiences, and work through difficult conversations.

Learning Objectives

In this session you will:

  • Identify systems to support on-going communication to catch issues early and resolve them collaboratively.
  • Learn practical strategies to implement these systems
  • Explore factors that impede people’s participation
  • Identify strategies and skills to promote active engagement and make difficult conversations constructive


Program Details

Date:  November 14, 2017
Time:  9:30am - 12:30pm
Location:  Heritage at Framingham, Framingham,  MA
Cost: $75 per member, $60 for 3 or more,  $150 for non-members
CEUs: 3 CEUs available for Nurses
in accordance with
244 CMR 5.00 and3 CEUs available for Nursing Home Administrators - 
          NHA Deemed Status NH-09015-006


Speaker Bio:  Cathie Brady and Barbara Frank, co-founders of B&F Consulting

Cathie Brady & Barbara Frank, co-founders of B&F Consulting, help long term care communities be better places to live and work. They provide step-by-step help for staff stability and engagement, individualized care, and quality improvement. They led a national Quality Improvement pilot that improved outcomes through staff engagement. In the New Orleans Nursing Home Staffing Project, B&F helped nursing homes recover from Hurricane Katrina, and co-produced with Louisiana Public Broadcasting the film The Big Uneasy: Katrina’s Unsung Heroes. Through Advancing Excellence they helped struggling nursing homes in four states stabilize and improve, and through Pioneer Network, helped 49 nursing homes improve outcomes by improving communication and teamwork. With David Farrell, they co-authored Meeting the Leadership Challenge in Long-Term Care: What You Do Matters (Health Professions Press 2011) and Doing Better Together: Long-Term Care Leaders’ Guide to High Performance (Health Professions Press 2017).

More Information or Questions

Lynn Monaghan, Education and Events Manager, LeadingAge Massachusetts
617-244-2999 | fax: 617-244-2995

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